Terms & Conditions:
Welcome to Hesco Lighting on-line. If you wish to purchase from our on-line catalog, you accept these conditions. Please read them carefully. Hesco
reserves the right to modify or change the Terms and Conditions at any time without prior notice to you. Therefore, we recommend that you please
read them carefully before you use this website.
All products sold by Hesco are covered by the manufacturer’s warranty. If you have purchased a product from us and find it to be defective, please
contact Customer Support at 908-730-9292 for assistance in processing your claim. We will in no uncertain terms or conditions be liable for
installation fees of any kind.
If within (14) days of receiving your order, any product proves to be defective, contact us immediately. Do Not Ship the product back without contacting
us first for an (RGA) # and return instructions. After we receive the defective merchandise, we will test it, if need be, and we will ship back to you
(at our expense) a non–defective replacement product.
Orders may take approximately 2 to 3 weeks for delivery depending on availability. Occasionally production schedules change and a product will be
temporarily out of stock. This can cause delays. Backorders are beyond our control, please contact us at 908-730-9292. If your order has not been
received in the time expected. We will contact you by e-mail with any backorder information we receive.
If the packaging appears to be damaged on the outside, please refuse to accept it from the carrier; or please make sure when signing the shipper's
proof-of delivery slip, you include a note stating the package is or appears to be damaged. If you do accept a damaged shipment, please inform us and
the carrier (UPS, FedEx, ect.) immediately. Depending on the product and where/how it was shipped, it may be necessary for you to deal with the carrier
HOLD ONTO THE ORIGINAL BOXES AND PACKAGING. We will only accept a return if a Return Goods Authorization number (RGA) has been issued and the product
is returned in the original manufacturer’s packaging. Products may be returned within 14 days of receiving them. The products must be brand new (never
used or installed) and in perfect condition with all of the manufacturer’s packaging in tact. In order to keep our prices at their lowest, we charge
a restocking fee, which varies from vendor to vendor. This fee can range from 25% to 50% plus shipping. Your original shipping and processing charges
will not be refunded, if applicable. Orders returned after 14 days or without an RGA # will not be accepted.
We respect and are committed to protecting your privacy. We may collect personally identifiable information when you visit our site. We also
automatically receive and record information on our server logs from your browser including your IP address, cookie information and the page(s) you
visited. We will not sell your personally identifiable information to anyone.
Your payment and personal information is always safe. Our Secure Sockets Layer (SSL) software is the industry standard and among the best software
available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so
that it cannot be read over the internet.