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Policies

Customer Satisfaction

House Electric wishes for every customer experience to be a positive one. We recognize that occasionally circumstances will arise that merit special attention. We will do everything within our power to ensure that each customer is taken care of in a fair and consistent manner. This policy guides, informs and in rare instances may override any other policy at House Electric. Should you feel in any way that we have not met your expectations, please contact our President, Geoff Calhoun.

Returns

If you are not completely satisfied with your product(s), you may return the product(s) within 30 days of your purchase for a full refund less shipping charges, (if applicable). For special orders, the manufacturer's 25% restocking fee will apply (does not apply to in stock items from House Electric's local warehouse).

The customer must notify customer service at orders@houseelectricathens.com within (14) days after receipt of any return products. No exceptions after (14) days.

Upon return of product, the product must be:

  • In the original packages
  • New condition
  • Undamaged
  • Not installed or modified

Non-Refundable Items

  • Custom or handmade products
  • Lightbulbs
  • Clearance or Sale items
  • Parts

Returns for Defective Products

If within (14) days of receiving your order, any product proves to be defective, contact us immediately. Do Not Ship the product back without contacting us first for a Returned Goods Authorization (RGA) issued and return instructions. After we receive the defective merchandise, upon claim and approval of inspection, a replacement fixture is exchanged at no charge for the defective fixture, unless the fixture is discontinued or no longer available, then a refund of the purchase price, including shipping and handling charges will be issued.

Returns for Damaged Products

Please inspect items upon receipt, if there are damaged items, please notify us right away. It is your responsibility to inspect the fixture immediately and before having it installed. Please do not ship product until you have received return instructions, as long as there is proof of notification within 14 days you will receive return instructions shortly after. After 14 days of receipt, if there is no notification from the customer, a refund or exchange will not be issued.

Merchandise that has been damaged in the return transit are non- refundable but would be refundable from the shipping carrier as long as the items are insured and a claim has been made to the shipping carrier. House Electric recommends you insure your return shipment. House Electric will not refund if your product is returned damaged from the carrier and is not insured.

Warranties

All products sold by House Electric are covered by the manufacturer's warranty. This warranty will be furnished upon written request. If you have purchased a product from us and find it to be defective, please contact Customer Support at orders@houseelectricathens.com for assistance in processing your claim. We will not be liable for installation fees of any kind.

Delivery

Orders typically take 2 to 3 weeks for delivery depending on availability. Occasionally production schedules change and a product will be temporarily out of stock. This can cause delays. Backorders from manufacturers are beyond our control. Please contact us at orders@houseelectricathens.com if your order has not been received in the time expected and we will track your order as soon as we receive information.

Shipping charges incurred due to incorrect address, zip code, or the refusal of an item will be charged back to the customer. We cannot ship to PO Box locations.
Seller is not to be accountable for delays in delivery. Factory shipment or delivery dates are the best estimates of our suppliers.

Lamp Repair and Custom Fixtures

House Electric assumes no responsibility for items left on our premises for repair. Our liability only extends to the costs of parts of labor. We will make every effort to complete repairs in a timely manner. However, there may be circumstances that are beyond our control which will result in a longer than normal period of time. Items left at House Electric more than 180 days become property of House Electric, to do with as we see fit.